Refund Policy

Returns & Refunds

Last updated: September 2026

We back every collar with a 30-day money-back guarantee. If it didn't help your cat, you have 30 days from the day your order arrives to ask for a refund.

How to start a return

Email hello@nubellosleep.com with your order number and a line about what happened. We'll reply with the return address and instructions. Please don't post anything back before you hear from us, because parcels that arrive without instructions can't be matched to an order.

What you send back

Opened or unopened is fine. Send back the collars you still have, including any unused ones from the pack. You don't need the outer packaging.

Who pays return postage

You cover the cost of sending the item back to us. If your order arrived damaged, faulty, or wasn't what you ordered, we cover the return postage instead.

Getting your money back

Once your return reaches us, we check it and refund your original payment method within 5 business days. Your bank may take a few days more to show it on your statement.

We refund what you paid for the product. The original shipping charge isn't refunded, unless the order was damaged, faulty, or incorrect.

Damaged, faulty or wrong item

Email us within 7 days of delivery with a photo. We'll replace it or refund you in full, and you won't pay any postage.

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once it's on its way, use the return process above.

Refund not showing up?

Check with your bank first, as card refunds can take a few business days to appear. If it still hasn't arrived, email us and we'll chase it.